8.9K
Downloads
21
Episodes
Radically Personal is a podcast for CX leaders who refuse to compromise. Hosted by Gladly founder Joseph Ansanelli, each episode explores how the world's most customer-centric brands are using AI to deliver both radically efficient operations and personal experiences. From scaling small teams or expanding enterprise-level efforts, we dive into the strategies, tools, and leadership philosophies shaping the future of CX.
Episodes
Wednesday Feb 05, 2020
Wednesday Feb 05, 2020
JetBlue Co-Founder Frankie Littleford has been in the airline industry her entire career, and has reinvented the way an airline treats its customers. In this episode, Frankie explains how the “crazy” idea of establishing 100% remote call centers changed everything for the company, and how empowering agents is more important than managing them.
“Our mission is to inspire humanity, and what we’ve really recognized and focused on is that it starts with your people.” - Frankie Littleford
No comments yet. Be the first to say something!